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World Unfurled… An entrepreneur travels the world. » 2007 » April

Planet Ho - What happens in Vegas…

April 5, 2007

Planet HoWhat happens in Vegas, stays in Vegas. Vegas is, after all, home to the only Playboy Club in the world and countless strip clubs, but “Planet Ho”? That seems like it is going to far. I mean for a major strip resort to have a “Ho” theme. I guess Vegas really isn’t for families any more.

Planet HoKidding aside, I am in Las Vegas for a quick SPG run to keep my Status and I am staying at the Aladdin / Planet Hollywood resort, where they are still in the process of changing the signage. I thought I’d take advantage of the work in progress for some fun. Here is a nice night shot of Belagio and Paris from my window.

Airline Compplaints

April 4, 2007

Air planeThanks to the smarter travel blogI still have my half written Thailand stories coming, but in the meantime… I saw a recent story from USA Today about Airline Quality based on user complaints. Many other news sources have picked up on it particularly the bit about United and US Air having lots more complaints than Southwest:

“Southwest Airlines had the lowest consumer complaint rate, with 0.18 per 100,000 passengers. United and US Airways had the highest, both with 1.36.” This may be true, but I suspect a selection bias in the fliers as well as a lack of controlling for the weather. I posit that people flying Southwest are: A) Less likely to be experienced business travelers that know how/what to complain about. B) More likely to be cost conscious consumers who will suffer the ever increasing indignities of travel silently. C) Like Hawaiian air (the carrier with the least complaints) Southwest flies routes that have warmer weather and less precipitation.

If you do want to complain about an Airline the WSJ column The Middle Seat Why It Makes Sense To Contact the DOT March 27, 2007; Page D3 points out that “Some airlines admit they do pay more attention to consumer complaints if travelers send them to the DOT, which categorizes and tallies complaints and publishes monthly rankings of airline performance.”

You can complain at: airconsumer@dot.gov or by calling the DOT at 202-366-2220 where complaints can be recorded. If you are lucky you’ll get a $25.00 coupon for your next flight that costs $400 or more, that you can use only at a ticket counter in the airport. Lucky you!